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FAQ

Find the most frequently asked questions below.
  • Choosing the right wax for your candle creations is important for better candlemaking. All of our waxes offer a clean burn, uniform melting and consistent results. Click here to view our different waxes and see which one is right for you.

  • Ground shipping is available on all UPS orders and LTL carriers available for ½ pallet and full pallet options. 

  • Please visit our Shipping & Returns
    page to view our policies.

  • Enjoy free shipping on orders over $50. A flat $10 rate applies to orders under $50.

    Note: Free shipping only applies to UPS eligible products. Contact us via our Bulk Order Form for a quote on shipping half and full pallets.

  • Orders typically leave our warehouse within 24–48 business hours (Monday–Friday). All shipments ship from Iowa, so delivery times will vary depending on your location and the shipping method selected at checkout.

  • Pick up location and hours:
    1300 Grove St Charles City IA 50616
    Monday-Friday 7a-3p

    Customer Service Hours:
    7a-3p CST

    Phone: 855-769-9291

  • Bulk discounts begin at the pallet level, with pallet-rate pricing listed directly on our website.

    First discount: Available on half-pallet orders, plus shipping.
    Second discount: Available on full-pallet orders, plus shipping. Ordering by the pallet also provides lower shipping costs when using LTL (Less-Than-Truckload) freight compared to UPS.
    Wholesale pricing: Begins at a full truckload, which equals 22 pallets of 45-lb bags, with 40 bags per pallet plus shipping.

    For additional savings and wholesale inquiries, please contact us at 855-769-9291..

  • Soybeads does not charge tax, so no tax exception form is needed. 

  • Our fragrance oils are filled by volume, not by weight, to ensure consistency across each bottle. Because different fragrance oils have different densities, the weight of each bottle may vary even though the volume is the same.

    You may also notice a small amount of headspace in the bottle. This is intentional and allows for safe handling and temperature changes during shipping, helping to prevent leaks or spills.

    Rest assured, your fragrance oil has been carefully measured by volume and meets the labeled amount.

  • Our waxes are technically free of GMOs, though they don’t come from GMO-free soybeans. Soy wax comes from the hull of the soybean which doesn’t contain any GMOs. GMOs live in the protein, not the hull. Our waxes are organic under the old meaning of “natural” or “from nature,” though they are not considered certified organic, which would require more documentation than is available for a candle wax.

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